Health plans for Individuals, Families and Groups in California

 

Frequently Asked Questions on Choosing a Health Plan



How much coverage do I need?

Think about your past health care needs and medical expenses. For some, it is important to have coverage only in the event of a serious illness or emergency. You should also consider how much of your own money you would be prepared to pay toward possible medical bills.


There are so many plans, how do I know which one is right for me?

Many plans offer a broad choice of coverage you want. Some people are prepared to use their own money for routine or small bills and may only want catastrophic coverage. Others may want a medical plan to cover routine doctor's visits and maternity benefits.


How do I know exactly what the plan covers?

We are happy to explain the types of coverage available and you should be sure to read the plan descriptions by company. Click on a logo below for their plan descriptions.

 


Are all health care companies the same?

No. You should only consider a company with an established commitment to delivering quality health care coverage. We only work with the state's largest providers of individual health coverage that have been caring for Californians for over 65 years.

 
Why is Adobe Acrobat Reader required to use this web site?

Alignment, pagination and font control issues. Some features on this site are intended to create printed proposals, with HTML there is no way to divide the output into set pages. Also, the grid type formatting cooridinated with rotated fonts used in several features cannot be done in standard HTML.

 

Why is the RAF for some carriers different from what I requested?
(related to group plans)

Some carriers establish a minimum RAF based on group size, and some have a "locked" RAF based on group size. The RAF for each carrier is adjusted automatically in compliance with these rules.

 

What happens if some of the employees on a group census reside outside the service area of a plan.

We will quote the quote rates for the plan options that are available (usually the PPO options). Plans that are not available are noted specifically in the employee rate breakdown and rates are not quoted. Premium totals for these groups make note of how many employees were omitted from the total to avoid inaccurate comparison with plans that include more employees in their service areas.

 

What is the best health plan for me?

Although there is no one "best" plan, there are some plans that will be better than others for you and your family's health needs. Plans differ in how much you have to pay and how easy it is to get the services you need. Although no plan will pay for all the costs associated with your medical care, some plans will cover more than others. With any health plan you will pay a basic premium, usually monthly, to buy the health insurance coverage. In addition, there are often other payments you must make. These payments will vary by plan but essentially are deductibles and copayments.

 

What is a PPO?

A PPO is a Preferred Provider Organization. As a member of a PPO, you can use the doctors and hospitals within the PPO network or go outside of the network for care. You do not need a referral to see a specialist. If you obtain care from a medical provider outside of the PPO network, you will pay more for the service. You will typically pay a copayment for each visit/service. You will usually be responsible for paying an annual deductible. If you join a PPO, you should find you have more flexibility than with an HMO, but your total out of pocket costs are likely to be somewhat higher.

 

What is an HMO?

An HMO is a Health Maintenance Organization. As a member of an HMO, you select a primary care physician from a list of doctors in that HMO's network. Your primary care physician will be the first medical provider you call or see for a medical condition. He or she will make any needed referrals to a medical specialist. Typically, these specialists will be part of the HMO network. If you obtain care without your primary care physician's referral or obtain care from a non-network member, you may be responsible for paying the entire bill. (with exceptions for emergency care) With some HMOs, you pay nothing when you visit in-network doctors. With other HMOs there may be a small copayment for the visit or service. With most HMOs you will not be responsible for paying a deductible. If you join an HMO, you should find that you have few out-of-pocket expenses for medical care -- as long as you use doctors or hospitals that are part of the HMO.

 

What is an MSA?

An MSA is a Medical Savings Account. It is a tax-advantaged personal savings account used in conjunction with a high deductible health policy. Individuals can contribute money to this account on a pre-tax basis to set aside money for qualified medical care and expenses, including annual deductibles and copayments.

 

What is an office visit copayment?

An office visit copayment is a fixed dollar amount or a percentage that you pay for each doctor visit. For example, with some plans you may pay a fixed amount such as $5 or $10 per visit. Other plans will charge you a percentage of the total fee for the visit. So if your copayment is 10% and the doctor visit was $300 you would pay 10% which, in this case, would be $30.

 

What is the difference between an in-network and an out-of-network medical provider?

An in-network medical provider is within the approved network of providers for a particular health plan. Out-of-network providers are not on the list. If you visit a doctor within the network, the amount you will be responsible for paying will be less than if you go to an out-of-network doctor. In many cases, the insurance company will not pay anything for services you receive from outside their network.

 

Can I buy health insurance for less if I buy directly from the insurance company?

No. Insurance companies charge the same premium whether the plan is purchased directly from the company or through a broker.  A portion of your monthly premium goes to the broker as a commission for his services.  You pay the same premium, whether you have a broker or not. Therefore you are getting the most from your premiums by having a broker represent you and consult you on the best plans and that latest trends in health insurance. We encourage you to ask your broker to review your insurance on a quarterly or semi-annual basis, to be sure you are not missing out on any new developments or products. In other words, let him earn his money!

 

What are my options for making my first payment?

You can usually make your initial payment by credit card or check. The payment must be made out in the name of the insurance company. However, some insurance companies may require a check for the initial payment. Normally, your credit card will not be charged nor will your check be deposited until you have been approved. If you are not approved for coverage by the insurance company, your money will be refunded by the insurance company. Any financial information submitted over the web is kept private and secure. Once accepted as a plan member, all bills will be sent from the health insurance company and you will pay them via the choices offered by that company.

 

If I have questions while completing an application, how can I reach you?

You can call us at directly (949) 394-7676 during normal business hours. Feel free to call us after hours and leave a message, which will be immediately returned the next business day. You can also click here to email us.

 

Cal-Health-Plans Insurance Services 
William Lorenz -CA DOI License 0D61899

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Phone: 1(800) 610-6418
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